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Recovering Ranters And Recognising Ravers: Using Feedback To Enable Your CX Strategy In Housing

It’s one thing to listen to your customers, but it’s what you decide to do with their feedback that really matters. By collecting and acting on customer feedback in real-time, you can turn customer engagement into brilliant customer experiences.

In this short but insightful webinar, Sam Walker (Sector Lead, Upland Rant & Rave) and Dean Ballard (Head of Customer Insight, Stonewater) discuss:

  • The importance of real time feedback within the housing industry
  • The attributes of a successful fast feedback programme
  • How building trust, listening effectively and closing the loop at scale can enable your feedback strategy.

Watch the webinar now to deliver outstanding CX in housing.

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