Date: March 19
Time: 2:00-2:45 PM EST
While enterprises are embracing AI experimentation, many struggle with fragmented content, weak governance, and inconsistent structures. The result? Stalled progress and missed opportunities.
Join our live discussion March 19 to hear the latest insights into AI and knowledge management and learn how to create scalable, AI-ready knowledge infrastructures. This webinar will unpack findings from Upland + Metric Sherpa’s 2025 Enterprise Knowledge Management Trend Report and provide actionable strategies to align your knowledge management practices with AI demands.
What you’ll learn:
- The AI Amplification Effect: How AI exposes structural weaknesses in enterprise knowledge systems.
- The Contact Center as a Pressure Test: Why this function is the most AI-active and the most exposed.
- Overcoming Barriers to Scale: Addressing budget, data quality, skill gaps, and governance challenges.
- Strategic Recommendations: Practical steps to audit readiness, enforce governance, and tie knowledge performance to business outcomes.
Save your spot
Save your spot
All fields are required
What you’ll get:
What you’ll get:
- A roadmap for scalable knowledge management: Learn how to move from fragmented content to governed structures that support AI at scale..
- Exclusive insights from the AI Trend Report: All registrants will receive a complimentary copy of the research report, The Knowledge Activation Gap.
Meet our speakers
Meet our speakers
Keith Berg
Keith Berg
SVP Product & Technology Contact Center Solutions
SVP Product & Technology Contact Center Solutions
Upland Software
Justin Robbins
Justin Robbins
Founder and Principal Analyst
Founder and Principal Analyst
Metric Sherpa
Save your seat now
Save your seat now
Don’t miss this expert session. We’re ready to help you gauge your AI readiness
so you can take your organization’s KM strategies to the next level in 2026.