Create one knowledge source-of-truth across your service ecosystem
Create one knowledge source-of-truth across your service ecosystem
When your service desk keeps solving the same problems, frustration takes over.
Knowledge is trapped in tickets, chat, and documentation, slowing down every technician. Your team then wastes valuable time hunting for answers that already exist.
RightAnswers delivers governed answers directly inside your ITSM workflow so agents resolve issues faster without switching applications.
What you get with RightAnswers:
- Trusted answers delivered inside every workflow
- Issues resolved up to 4× faster
- Resolved tickets transformed into reusable knowledge, instantly
- One search across every system
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49% faster search
4× faster resolution
Automatic ticket-to-knowledge conversion
RightAnswers turns knowledge into a competitive advantage
Verified customers. Real results.
What our customers are saying
"The Gold standard of KM applications"
There are so many great things to mention about this product. I love working with the Upland staff, who always deliver as promised. I really like how RightAnswers positions itself as an enterprise search solution at scale. Organizations who value knowledge management and leverage RightAnswers as their technology will also transform rapidly in the AI world to come.
"Helps drive continuous improvement"
RightAnswers' product is fast, responsive and flexible to our needs. We use it to provide service across thousands of customers 24/7. In practice it's been robust, effective and easy to use - vastly reducing support demand coming through traditional channels, and enabling us to provide value-add for our customers. Support from RightAnswers has been proactive and timely throughout our relationship, and always professional yet friendly. Highly recommended.
"Mature, feature rich, continuously improving, KCS v6 Verified"
Great support for Knowledge-Centered Service methodology, superior/tunable search, excellent features like decision trees, 3 major feature releases a year which have included our RFEs, great vendor to work with.
"Powerful KB and Reporting"
RightAnswers centralizes all our knowledge for both internal teams and customers, eliminating scattered information and inconsistent answers. It helps us find accurate solutions faster, work more efficiently, and provide a better self‑service experience - improving both support quality and productivity. I like their RIghtAnswers Knowledge Base tool and ability to set multiple review workflows and tracking of version history and approval history.