KCS 101

Learn about KCS basics and the important steps you need to take to get the most out of KCS


This 90-minute training provides an overview of what KCS is, how it’s different from the traditional knowledge management approach, and briefly covers each element of the KCS processes.

In this 90-minute workshop, you will learn:

  • Why you should use KCS
  • Critical factors for KCS adoption
  • How to keep your KCS initiative going strong
  • Typical results you can expect with KCS

Who Should Attend:

Agents, analysts, customer service reps, engineers, and anyone who needs to have a basic understanding of what KCS and what benefits will be recognized by them personally, their customers, and organization.


This training is customized to how your organization does KCS and is offered as a live, instructor-led training session or through a self-paced training module.  For more information, please contact us.

Looking to register for a KCS training course?

Fill out the form below and one of our KCS experts and trainers will reach out to schedule your preferred session with you