KCS 101

Learn about KCS basics and the important steps you need to take to get the most out of KCS

 

This 90-minute training provides an overview of what KCS is, how it’s different from the traditional knowledge management approach, and briefly covers each element of the KCS processes.

In this 90-minute workshop, you will learn:

  • Why you should use KCS
  • Critical factors for KCS adoption
  • How to keep your KCS initiative going strong
  • Typical results you can expect with KCS

Who Should Attend:

Agents, analysts, customer service reps, engineers, and anyone who needs to have a basic understanding of what KCS and what benefits will be recognized by them personally, their customers, and organization.

Location:

This training is customized to how your organization does KCS and is offered as a live, instructor-led training session or through a self-paced training module.  For more information, please contact us.

Looking to register for a KCS training course?

Fill out the form below and one of our KCS experts and trainers will reach out to schedule your preferred session with you