Analytics Keep Your Knowledge On Target
Gain insight into the health of your knowledge base with dashboard reports that provide a quick summary of key knowledge management indicators across your organization, as well as in-depth reports to guide you on providing the right information to your users to ensure a great ROI.
“By having the knowledge base at their fingertips, our agents have been meeting or beating the industry average First Call Resolution since day 1 and it keeps improving with time.”
– VP, Support and Customer Operations, Corptax
Customer Service Playbook
We asked our clients and prospects to tell us the biggest challenges they face in delivering extraordinary customer service to their customers.
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