Analytics Keep Your Knowledge On Target
Gain insight into the health of your knowledge base with dashboard reports that provide a quick summary of key knowledge management indicators across your organization, as well as in-depth reports to guide you on providing the right information to your users to ensure a great ROI.
“By having the knowledge base at their fingertips, our agents have been meeting or beating the industry average First Call Resolution since day 1 and it keeps improving with time.”
– VP, Support and Customer Operations, Corptax
Customer Service Playbook
We asked our clients and prospects to tell us the biggest challenges they face in delivering extraordinary customer service to their customers.
Additional ResourcesView all »
Return on Knowledge for Customer Service
Knowledge management delivers substantial, measurable business benefits by providing a single window...
3 Ways Knowledge Management Can Improve the Customer Experience
Find out the main areas you need to address in our knowledge...
CRM Magazine Sponsored Roundtable Webinar: Customer Service for Better Customer Experiences
CRM Magazine Sponsored Webinar on how to plan, execute and improve your...