Get the Right Answers to the Right People at the Right Time

Upland’s RightAnswers platform elevates customer service through every channel. Its KCS® v6 Verified Enterprise Knowledge Hub makes it easy for your agents and customers to solve issues faster.

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Elevate Your Agents

Increase first call resolution (FCR) and average speed to answers by providing your agents with quick, streamlined access to relevant knowledge and solutions, all within the industry’s first KCS v6 Verified Knowledge Management solution.

Empower Your Customers

Cloud-based enterprise knowledge management and self-service software platforms drive customer loyalty by instantly providing relevant information across support channels, including web, mobile, social communities, and chat.

Enhance Your Organization

Capitalize on the knowledge living in every area of your organization. Enable all departments to contribute to the centralized knowledge base and retrieve knowledge when they need it.

Analytics Keep Your Knowledge On Target

Gain insight into the health of your knowledge base with dashboard reports that provide a quick summary of key knowledge management indicators across your organization, as well as in-depth reports to guide you on providing the right information to your users to ensure a great ROI.

FEATURED RESOURCE:

Customer Service Playbook

We asked our clients and prospects to tell us the biggest challenges they face in delivering extraordinary customer service to their customers.

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Customer Service Playbook eBook

Additional Resources

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White Paper

Return on Knowledge for Customer Service

Knowledge management delivers substantial, measurable business benefits by providing a single window...


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Infographic

3 Ways Knowledge Management Can Improve the Customer Experience

Find out the main areas you need to address in our knowledge...
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Webinar

CRM Magazine Sponsored Roundtable Webinar: Customer Service for Better Customer Experiences

CRM Magazine Sponsored Webinar on how to plan, execute and improve your...
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