RightAnswers for Enterprise

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Create and Deliver Knowledge Across Your Organization

As much as 23% of your employees’ time is spent searching for answers.

With Enterprise Knowledge Hub, RightAnswers’ knowledge management software, you can cut that time and improve productivity by giving all departments the ability to contribute to the centralized knowledge base and retrieve knowledge when they need it.

Seamless Out-of-the-Box Integration

Our Integration Framework does more than just link to support agents’ systems. It’s a pre-packaged connector, making it easy to build connections to other systems.

You want to enable customers – We seamlessly integrate with channels of support like IVR, chat such as LivePerson, and Password Reset.
You want to easily access knowledge wherever it resides in your system.
We crawl your networks, drives, and websites and integrate with other applications such as SharePoint.

Our Integration Framework creates an uninterrupted flow of knowledge throughout your enterprise, for all audiences. You’ll find answers faster and reduce the amount of time people spend searching.

Our out-of-the-box inline integration with virtually any case management or ticketing system lets support agents search for knowledge and attach knowledge to cases or tickets on the same screen.

Flexible Deployment

  • As a stand-alone application
  • Embedded in your CRM/ITSM interface
  • Integrated with your own front-end such as your self-service
    portal
  • Integrated with RightAnswers Enterprise Knowledge Hub, to benefit from advanced knowledge creation tools

Happier Agents

  • Fewer clicks
  • Less typing
  • Expedited post-call activities
  • Lower average speed to answer

Schedule a demo to learn more about RightAnswers