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RightAnswers Organizes Chatbot Development Challenge

Teams presented business ideas and demonstrated the virtual conversational agent technology.


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3 Ways RightAnswers Revolutionizes Customer Support Communities

Part four in a series: RightAnswers raises the bar in customer support...
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5 Pitfalls to Avoid When Creating a Customer Support Community

Part three in a series: Make sure your customer community achieves your...
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The Next Frontier in Self-Service: Peer-to-Peer Support Communities

Part two in a series: Reasons to start a community and the...
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Customers Prefer to Find the Answers Themselves

Part one in a series: Find out why self-service has become the...
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How to Justify the Investment in Knowledge Management

The more complex your environment, the more knowledge management will contribute to...
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Customer Service Transformation Requires Change – That Shouldn’t Be Scary!

If the way you’re doing things isn’t getting you the results you...
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What’s new in KCS v6

KCS is not just for support anymore! Find out why the CSI...
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