We just wrapped up our fourth annual IMPACT User and Knowledge Conference and it was a huge success. It’s a great way to spend time with customers to share our perspective and hear how our clients are using RightAnswers to deliver SmartService™. We hope our clients and partners had a great time as well!
At this year’s conference many clients took advantage of our training sessions. We received very good feedback on the quality of the sessions and what they learned.
During the event, our Vice President of Product Management and Marketing, Simon Yelsky, described our vision for our product, including capabilities that are under developments as well as blue-sky concepts. We look forward to working closely with our clients to help shape our products.
Our general sessions included presentations by our client sponsors, Continuum and Fruition Partners, who shared their perspectives on well-run customer service centers and the importance of knowledge throughout the enterprise. And our keynote, Jason Young, author of Culturetopia and formerly of Southwest Airlines, gave actionable steps on how to create a high-performing service organization.
We got great feedback from our clients on our various breakout sessions, on topics such as analytics, video for support, gamification, driving adoption and RightAnswers’ creative integrations with multiple technologies. But the highlights for me were our client presenters and client panel discussion – because I love to hear about our clients’ journeys in using our products and the tremendous benefit we provide to their organizations.
Every year at IMPACT our clients attest to the great networking opportunity, and that they learn an extraordinary amount from the experience of their peers. One thing that really stood out for me at this year’s conference was the strong camaraderie among all the attendees. It’s always great, but this year the connection between attendees was even more pronounced.
We met many new clients at IMPACT this year and reconnected with some old ones. Throughout the year we intend to continue to fortify these relationships, and we look forward our next IMPACT User and Knowledge Conference.
Author: Jeff Weinstein