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eBook

Knowledge Article Quality

Without a basis in quality, you can’t provide a great customer experience


eBook

Customer Service Playbook

We asked our enterprise knowledge management clients and prospects to tell us...

eBook

What is KCS?

Are you just getting started on Knowledge-Centered Service (KCS)? Read our eBook...


eBook

Answers Appear Like Magic

Knowledge Spotlight brings the answers directly to the customer in an effortless...

eBook

Video for Support

Why Use Video For Support?


eBook

Why Financial Services Firms Bank on Knowledge Management

Financial services companies are turning to knowledge management tools to fulfill their...

eBook

Improve Your Knowledge through Gamification

Increase the adoption of your knowledge initiative through gamification.


eBook

RightAnswers Community: Putting Social into Self-Service

A customer community can reduce the load on your customer service reps.