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RightAnswers Community: Putting Social into Self-Service
Why social matters in customer service
Are you expected to provide the same great customer service with the same staffing levels even when your company adds new products and grows its customer base?
A customer community can reduce the load on your customer service reps. Customers help each other, they contribute to your knowledge base, and they’re happier doing so.
Download the eBook to see the benefits customer communities bring to your organization.