Financial services company Corptax improves customer satisfaction with RightAnswers

Since financial services provider Corptax integrated RightAnswers knowledge management and Web Self-Service into its NetSuite CRM, it has improved its first call resolution (FCR) rates and deflected more cases to self-service. Using the Knowledge-Centered Support (KCS) methodology, supported by RightAnswers, Corptax publishes articles faster and has improved agent satisfaction and retention. See the stats.

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