Knowledge flows through support teams, contact centers, and service organizations.

The question is: How fast and smooth is the flow?

If your agents still struggle to find the right answers quickly, or your content feels hard to manage at scale, this session is for you.

In this first session in the Knowledge Essentials series, you’ll learn how you can:

• Deliver accurate, timely answers where your teams need them most
• Cut down search time and reduce friction in everyday workflows
• Create better experiences for both your customers and your support teams

This isn’t about theory or hype.

It’s about real, human-centered improvements to the way work gets done.

✅ Designed for support leaders, knowledge managers, and contact center professionals

✅ Includes access to on-demand replay

✅ Bonus downloadable resources packed with info you can use right away

Watch this candid conversation about what’s working (and what’s not) when it comes to AI in knowledge workflows.