You’ve already heard so much hype around AI. We have, too. Are you ready to make it actually work for your organization?

Our experts are primed to guide you beyond the buzz to show you practical, real-world applications for AI in knowledge management. This session will deliver expert insights, real stories, and impactful solutions.

In the second installment of our Knowledge Essentials series, you’ll discover how you can:

• Structure and prepare your knowledge to be AI-ready for accurate, relevant insights.
• Build team confidence with the skills and trust needed to effectively use AI tools.
• Navigate change and anticipate challenges to ensure stress-free AI adoption.
• Gain real-world insights from a customer actively implementing AI in their knowledge workflows.

As the old saying goes, “A goal without a plan is just a wish. It’s time to cut through the AI noise and move from “why” to “how”. Get expert insights, real stories, and practical tips on how you can get started with AI in knowledge management.

✅ Designed for support leaders, knowledge managers, and contact center professionals
✅ Includes access to on-demand replay
✅ Bonus downloadable resources packed with info you can use right away