Knowledge Quality Secrets that Every KCS Expert Wish you Knew

You can build an amazing looking knowledgebase, but it’s meaningless if no one can find the right content. Without a basis in quality, you can’t provide a great customer experience. Your knowledgebase needs to be stocked with high-quality knowledge to satisfy your customers’ needs that resolve their issues.

Join us for “Knowledge Quality Secrets that Every KCS Expert Wish you Knew” and learn best practices that have helped companies grow their knowledge confidence and their knowledgebase usage. In this webinar, Michelle Stumpf, KCS (KM) Practice Director at Upland Software will share her secrets on:

  • How to improve the quality of your knowledge in real-time, as it is being created
  • How to use the KCS methodology to create content as a by-product of solving problems
  • How to more effectively contribute to knowledge quality
  • How to build long-term usage of your knowledgebase

RightAnswers by Upland Software is the first KCS Verified V6 solution. And we are also certified to provide Knowledge-Centered Service (KCS®) training and certification to clients and to other knowledge professionals. For more information, visit: https://uplandsoftware.com/rightanswers/rightanswers-resources/training/

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