Join our live discussion on the latest insights into AI and knowledge management, and learn how to create scalable, AI-ready knowledge infrastructures.

Generative AI is Outpacing Knowledge Foundations

While enterprises are embracing AI experimentation, many struggle with fragmented content, weak governance, and inconsistent structures. The result? Stalled progress and missed opportunities.

This webinar will unpack findings from Upland + Metric Sherpa’s 2025 Enterprise Knowledge Management Trend Report and provide actionable strategies to align your knowledge management practices with AI demands.

Here’s what you’ll learn:

• The AI Amplification Effect: How AI exposes structural weaknesses in enterprise knowledge systems.
• The Contact Center as a Pressure Test: Why this function is the most AI-active and the most exposed.
• Overcoming Barriers to Scale: Addressing budget, data quality, skill gaps, and governance challenges.
• Strategic Recommendations: Practical steps to audit readiness, enforce governance, and tie knowledge performance to business outcomes.

Here’s what you’ll get:

• A roadmap for scalable knowledge management: Learn how to move from fragmented content to governed structures that support AI at scale..
• Exclusive insights from the AI Trend Report: All registrants will receive a complimentary copy of the research report, The Knowledge Activation Gap.