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What’s Your Return on Knowledge?
When customers and employees need answers from you, you need knowledge management (KM) software you can count on. You know you need to improve your knowledge management practices in order to make a difference, but how can you justify this investment for your teams?
If you are finding it difficult to convince your upper management that knowledge management done well will benefit your organization, then this is the webinar for you.
Watch this webinar where we cover:
● How to define and measure ROI from your KM systems.
● The key benefits gained from knowledge management that drive ROI
● Why increased self-service and knowledge-centered service (KCS) lead to higher ROI.
For more information subscribe to read our 4-part blog series of the ROI of Knowledge Management Software