{"id":685,"date":"2017-08-22T11:19:18","date_gmt":"2017-08-22T17:19:18","guid":{"rendered":"https:\/\/upllive.wpengine.com\/rightanswers\/?page_id=685"},"modified":"2017-12-20T09:53:00","modified_gmt":"2017-12-20T15:53:00","slug":"rightanswers-agent-certification","status":"publish","type":"page","link":"https:\/\/uplandsoftware.com\/rightanswers\/rightanswers-resources\/training\/rightanswers-agent-certification\/","title":{"rendered":"RightAnswers Agent Certification"},"content":{"rendered":"<p>At RightAnswers, we want to ensure that your support staff has a complete understanding of the knowledge process as it applies to their role in your organization. In order to help you achieve this, we have developed a certification curriculum designed to arm your support staff with the knowledge they need to be the most productive in their position while using the RightAnswers solution.<\/p>\n<p>The program focuses on the support staff experience while applying KCS\u00ae principles and knowledge best practices to the RightAnswers platform. In addition, your support staff will receive the RightAnswers Agent certification upon completion of this program.<\/p>\n<p><strong>What you will learn:<\/strong><\/p>\n<ul>\n<li>Core Knowledge Principles (KCS, Traditional KM)<\/li>\n<li>Support Agent Portal Functionality<\/li>\n<li>Solution Manager Functionality for Agents<\/li>\n<li>Creation of Content<\/li>\n<li>Content Standards<\/li>\n<li>Article Quality<\/li>\n<li>Article Lifecycle<\/li>\n<li>Knowledge Article Functionality &amp; Tools<\/li>\n<\/ul>\n<h4>Who should attend<\/h4>\n<p>Agents, Analysts, Customer Support Representatives, Specialists, Technicians<\/p>\n<p><strong>Venue:<\/strong> The workshop can be delivered virtually or on-site at your company\u2019s location. For more information, please <a href=\"mailto:rightanswers_training@uple25.wpengine.com\">contact us<\/a>.<\/p>\n<p><strong>Course Pricing:<\/strong> Please <a href=\"mailto:rightanswers_training@uple25.wpengine.com\">contact us<\/a> for course pricing.<\/p>\n<p><strong>Dates:<\/strong> This course is scheduled on-demand.<\/p>\n<p>For questions regarding RightAnswers Agent Certification, please <a href=\"mailto:clientsuccess@rightanswers.com\">contact us<\/a>.<\/p>\n<blockquote>\u00a0\u201cRightAnswers provided our agents with exactly what they needed to understand why we were using the tools and how to use them, we can\u2019t thank them enough!\u201d \u2013 Jeremy, Support Desk Manager<\/blockquote>\n<p><em>KCS\u00ae is a service mark of the Consortium for Service Innovation\u2122<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At RightAnswers, we want to ensure that your support staff has a complete understanding of the knowledge process as it applies to their role in your organization. In order to help you achieve this, we have developed a certification curriculum designed to arm your support staff with the knowledge they need to be the most [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":369,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-685","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RightAnswers Agent Certification - RightAnswers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uplandsoftware.com\/rightanswers\/rightanswers-resources\/training\/rightanswers-agent-certification\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uplandsoftware.com\\\/rightanswers\\\/rightanswers-resources\\\/training\\\/rightanswers-agent-certification\\\/\",\"url\":\"https:\\\/\\\/uplandsoftware.com\\\/rightanswers\\\/rightanswers-resources\\\/training\\\/rightanswers-agent-certification\\\/\",\"name\":\"RightAnswers Agent Certification - 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