At Upland RO Innovation, we are committed to delivering 100% Customer Success, defined by the value you expect and the delight you experience every day. To further your unique success goals, we offer a range of Premier Success Plans that remove the need for costly custom services and support and help build a foundation for success.
Key Premier Success Plan Benefits:
- Dedicated Customer Success Manager (CSM)
- 24/7 dedicated support line for critical issues
- Consulting and configuration services hours
- Prioritized feature suggestion weighting
- Sandbox and pre-release environments
- Enhanced product roadmap visibility
Dedicated Customer Success Managers provide account support and direct accountability to further your success goals. Receive invites to our quarterly Virtual User Conference (VUC) to increase learning and share feedback.
Receive higher priority weighting for new feature suggestions, so you can positively influence product direction. Learn more about RO Innovation and share ideas with peers and Subject Matter Experts (SME) in our Community.
Keep your implementation optimized with dedicated live attendants as well as expanded support hours and faster response times for problem resolution.
Enhance your product experience with included advisory and report writing services, dedicated access to pre-release environments, and additional training.