Case Study


Ceridian’s success is fueled by the belief that the surest path to success is to help their customers be successful, and that doesn’t always mean selling them something. To that end, they’ve created the XOXO Customer Success Program, a customer success initiative designed to help customers reach their goals, and in turn, create advocates who help spread the word about Ceridian’s products, services, and total customer experience. The company turned to RO Innovation to help them with their efforts, and in turn saw some big benefits, including reference request fulfillment that is 500% faster than before!

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