Professional Services committed to delivering the most value from your software investment in the shortest possible time.
Once a professional services team is engaged on your project, they are dedicated to the successful planning, configuration, integration, launch, administration and maintenance of your Upland application. With thousands of implementations under our belts, our certified professionals partner with you and your organization to create a well-defined and well-executed roadmap to success.
Vision to Value
During the vision to value phase, Upland consultants and architects will lead an onsite workshop to review your vision, goals, metrics, resources and dependencies, and then map these to your unique business requirements. The resulting outcome will be a comprehensive implementation schedule to ensure the project stays on course and meets your delivery expectations.
From turn-key to fully customized deployments, Upland has a deployment package that meets your needs.
Our technical services will lighten your workload during the integration, installation and migration of your Upland application(s). We offer a range of services to make sure you get up and running quickly, including integrating to other internal, third-party and external solutions, having access to custom reports and migrating over legacy data.
Post Deployment Services
After your Upland application is launched and live, we continue being your hands-on partner throughout the customer engagement process. Whether it’s through our remote administration and maintenance program, ongoing advisory services or regular health checks, our professional consultants are always available to lend you their expertise and support.
With guaranteed response times in as fast as an hour and a host of self-service and troubleshooting content, Upland’s Global Support helps your organization keep up and running 24 hours a day.
Support 24 hours a day
- Dedicated customer success manager
- Prioritized issue escalation and resolution
- Online and phone support, 24/7/365
- Access to a community to share and discuss best practices, support tips, training materials, and custom reports
- Knowledge base with latest alerts, service recommendations, and troubleshooting content
- Unlimited case submissions and real-time case updates
- Full support, across the globe