Contact Center and Customer Service 

InGenius connects phone, digital channels, and CRM data in one central view for faster, smarter, and more personalized customer service, while streamlining the agent experience with the latest AI tools.

Contact Center and Customer Service Example #1

World-class contact centers choose InGenius to drive agent productivity

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When agents struggle, customers suffer—ensure excellence for both

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Enhance agent productivity with integrated solutions

With disparate systems, agents are unable to swiftly access customer information, leading to excessive hold time, poor first-call resolution, and C-SAT results. 

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Reduce manual processes by automating time consuming tasks

Manual data entry and disconnected systems impede agent productivity, leading to high call volumes, increased handling times, decreased morale, and higher turnover rates.

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Maximize the use of your technologies and infrastructure investments

Lack of integration between CRM and phone systems hampers the ability to leverage existing technology, resulting in missed opportunities for cross-functional insights.

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Innovate your call center operations and performance management

Siloed systems and manual processes make it impossible to effectively monitor call center operations and team performance.

Enhance service, sales, and IT support by integrating your CRM with your phone system

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Streamline contact center operations with a CTI system that works

Cutting-Edge CTI Pioneers

Unlock real results with 250+ years of combined expertise.

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Seamless Integration, Your Way

Supercharge Your AI Investment

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Easily adapt to your unique contact center needs

Add instant value to your existing tech stack and bottom line, without overhauling your infrastructure. With over 20 years of experience, InGenius offers easy CTI implementation and enables contact centers to increase productivity and make intelligent operational decisions for fast ROI on their technology investment.

Context. Convenience. Configurability.

InGenius maximizes your contact center efficiency and performance, empowering agents with tools that save time and enables positive call outcomes for customers.

Our CTI software works with your existing CRM and phone system, with the ability to customize to your needs

Salesforce CRM

Open CTI: Service Cloud, Sales Cloud, Financial Services Cloud, Lightening Health Cloud, Sales Engagement, Consumer Goods Cloud, Manufacturing Cloud.

Service Cloud Voice BYOT: Service Cloud Service Cloud, Financial Services Cloud, Lightening Health Cloud, Sales Engagement, Government Cloud.

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Microsoft Dynamics 365 CRM

ServiceNow CRM

Genesys Phone System

Cisco Phone Systema

Avaya Phone System

Asterisk Phone System

CRM & phone system integrations

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Customers love us. Read more.

  • United Wholesale Mortgage

  • Southern Glazer’s Wine & Spirits

  • Universidad Carlos III de Madrid

United Wholesale Mortgage Ignites Agent Productivity and Increases NPS with InGenius

InGenius blended agent and Salesforce Omni-Channel allows each United Wholesale Mortgage agent to handle a combination of calls, chats, and cases. They were able to increase cases handled by 50% and saw a 23% NPS improvement.

Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales

Southern Glazer’s Wine & Spirits needed a CTI, but wanted a solution that could span multiple teams and complex infrastructure, which consisted of different CRM versions, phone systems, and telephony switches. They implemented InGenius for their inside sales and customer advocacy teams.

Universidad Carlos III de Madrid boosted user experience and operational efficiency

UC3M used the InGenius CTI integration between Cisco UCCX and Salesforce to improve student and support staff experience. After years of using different systems, they chose to utilize InGenius for a more cohesive process when accessing their information.
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The inner circle guide to agent engagement & empowerment

Check out the exclusive insights into how organizations are focused on improving the customer experience (CX) through technology that enables agent engagement & empowerment.

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Check out our other contact center and customer service products:

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Compliant, omnichannel knowledge management for highly regulated industries.

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Connected knowledge management for enterprise contact centers and help desks.

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Rant & Rave

Customer engagement software that turns insight into action.

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