Genesys Engage CTI Connector for AI-Driven Customer and Agent Experience
Genesys Engage CTI Connector for AI-Driven Customer and Agent Experience
Empower your enterprise to modernize customer experiences with AI, seamlessly integrating Genesys Engage with Salesforce, Microsoft Dynamics 365, or ServiceNow, while preserving existing systems and investments.
As the exclusive bridge between Genesys Engage and Service Cloud Voice, InGenius, complemented by Upland Transcription Service, enables organizations to transition to the cloud at their own pace while preserving existing investments.
Unleash the power of Salesforce Einstein AI, even on an on-premises phone system
Unleash the power of Salesforce Einstein AI, even on an on-premises phone system
InGenius is the trusted CTI partner for enterprises aiming to modernize their customer and agent experiences with AI. Maximize your existing investments while accessing cutting-edge cloud and AI capabilities securely.
50%
Increase in cases handled
20%
Increase in Net Promoter Score (NPS)
85 sec
Of manual work saved per call
Modernize agent desktops
Modernize agent desktops
Bring together phone, digital channels and CRM data in one central view or faster, smarter and more personalized service.
Natively integrate your Genesys voice channel using InGenius to bring new features to life inside your CRM, such as call recording, real-time transcription, and AI-powered next-step recommendations.
Enhanced AI Powered Insights
Enhanced AI Powered Insights
Leverage advanced AI analytics to unify telephony and CRM data, providing actionable insights, intelligent routing & superior customer interactions.
Combine your Genesys call data with the rich customer information and robust reporting tools of Salesforce, ServiceNow and Microsoft Dynamics 365.
CRM integration that evolves with your telephony needs
CRM integration that evolves with your telephony needs
As a Genesys AppFoundry partner since 2018, InGenius is a trusted advisor to contact centers and service desks wishing to amplify the value of their technology investments. With highly configurable workflows, we offer flexible solutions for:
- Genesys Engage and Cloud + Salesforce and Salesforce Service Cloud Voice
- Genesys Engage and Cloud + Microsoft Dynamics 365
- Genesys Engage + ServiceNow
Reliable products.
Real results.
Reliable products.
Real results.
InGenius
United Wholesale Mortgage Ignites Agent Productivity and Increases NPS with InGenius
United Wholesale Mortgage Ignites Agent Productivity and Increases NPS with InGenius
InGenius and Salesforce Omni-Channel Help Increase Cases Handled by 50%
InGenius
Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales
Southern Glazer’s Wine & Spirits Wins at Customer Advocacy and Inside Sales
Southern Glazer’s Wine & Spirits needed computer telephony integration (CTI), but wanted a solution that could span multiple teams and complex infrastructure, which consisted of different CRM versions, phone systems, and telephony switches.
InGenius
SPI Health and Safety Streamlines Its Customer Service With the InGenius Connection
SPI Health and Safety Streamlines Its Customer Service With the InGenius Connection
They used the InGenius CTI integration between Cisco UCCX and Salesforce to provide a more personalized and efficient support experience to its customers.
