InGenius unveils new integration for ServiceNow CSM

May 4, 2017 2 minute read

Upland Admin

Designed for maximum flexibility, InGenius Connector Enterprise helps ServiceNow CSM users optimize contact center agent productivity

Ottawa, ON – May 4, 2017 – InGenius®, a computer telephony integration innovator, today announced support for ServiceNow® CSM, a service management platform that delivers an effortless customer experience while proactively pinpointing and resolving issues. Built on technology proven in world-class contact centers, the new InGenius integration addresses the growing demand for features like screen pop, click-to-dial and automated call logging within the ServiceNow platform.

InGenius Connector Enterprise connects Avaya, Cisco and Mitel telephony systems directly into ServiceNow CSM. It leverages the infrastructure organizations have already, working with existing phone systems and business workflows, to both save costs and improve customer satisfaction. InGenius adds new functionality for agents using ServiceNow to save them clicks and provide them with information efficiently, so that they can better serve customers. The solution has passed certification and is available on the ServiceNow store now.

“InGenius has offered best of breed computer telephony integration for years, and we’re thrilled ServiceNow CSM customers can now take advantage of this fantastic productivity tool,” said Montu Mavi, VP of Solution Consulting for ServiceNow.

“This new partnership is a terrific opportunity for InGenius. We recognized the strength of the ServiceNow platform and found building an integration was easy with the ServiceNow API and OpenFrame architecture,” said Dale Gantous, CEO of InGenius. “Telephony innovations have been the core of our business for 20 years. Our expertise, combined with our proven success connecting phone systems to CRMs, makes InGenius Connector Enterprise the ideal computer telephony integration solution for companies looking to take their customer service to the next level.”

From May 7 to 11, InGenius will showcase its ServiceNow CSM solution at Knowledge17 in Orlando, Florida. At booth E49, visitors can see live demonstrations of InGenius Connector Enterprise computer telephony integration.

For more information about the InGenius solution for ServiceNow CSM, please visit

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