Contact Center and Customer Service 

Panviva combines the power of AI with the trust of compliant knowledge to exceed your customer’s expectations.

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Compliant knowledge management delivering meaningful results

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We help customers address their top KM challenges

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Costly errors, damaged reputation 

Costly errors, damaged reputation 

Complex industries mean lots of compliance and lots of risk. One wrong answer can cost you thousands. 

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Training failures, memorization madness

Training failures, memorization madness

Traditional training is a waste of time and money. Weeks in the classroom memorizing information that is out of date before agents take their first call. 

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Agent attrition, goodbye expertise 

Agent attrition, goodbye expertise 

Overwhelmed by process, flooded by customer complaints. Stressed, unsupported agents leave, taking their talent and productivity with them. 

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Omnichannel failure, customer chaos

Omnichannel failure, customer chaos

Inconsistent answers from your chatbot, agents and portals. Customers are sick of repeating themselves and are ready to leave.  

Ask a question. Get an answer. Tailored to the channel.

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Why choose Upland Panviva as your "Guide on the Side"

Designed for Complexity & Compliance

20+ years of real results for fast-paced contact centers

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AI Omnichannel-Enabled

AI-Driven, Future-Ready

Knowledge delivered differently

Reduce training times, focus on customers and prevent compliance breaches.

We unite your existing applications, and then some. 

We unite your existing applications, and then some. 

Upland Panviva’s many integrations deliver contextual guidance for your employees and customers.

Platform integrations:

  • Salesforce
  • Microsoft Teams
  • Microsoft Power Platform
  • Zapier
  • Twilio
  • PEGA Systems

Other integrations:

  • Microsoft Bot Framework
  • IBM Watson
  • Creative Virtual
  • Alexa
  • PiP
  • NPM
  • And More…
Request a Demo
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Compliant knowledge management that delivers real results.

Compliant knowledge management that delivers real results.

  • GM Financial

  • Carle Health

  • Telstra

GM Financial streamlines content deployment processes to boost employment productivity and accuracy

GM Financial streamlines content deployment processes to boost employment productivity and accuracy

With Panviva, GM Financial consolidated information into one central knowledge base and simplified the process of creating content. Now, content is both easier to author and easier to find.

Carle Health reduces scheduling complexity to provide higher-quality patient care

Carle Health reduces scheduling complexity to provide higher-quality patient care

Carle Health needed to drive operational efficiencies using a centralized call center for 260+ primary care providers, different office locations, and various patient care routines. With Panviva, Carle has been able to reduce scheduling complexity and equip reps with detailed decision trees to confidently take symptom-based calls.

Telstra created a single source of truth to eliminate errors during major process changes

Telstra created a single source of truth to eliminate errors during major process changes

With Panviva, Telstra can now train customer service agents in two weeks versus one month before. The new processes have eliminated compliance errors regarding Telstra’s internal procedures and new policies issued by the government.
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AI Guide for Contact Centers 

AI Guide for Contact Centers 

Unsure of where to start in AI or need a refresher on the basics? Download our AI Guide for Contact Centers today! 

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Delivering compliant, omnichannel knowledge management experiences

Delivering compliant, omnichannel knowledge management experiences

We transform agents into instant experts by streamlining knowledge delivery, ensuring compliance, and boosting productivity. Deliver exceptional customer service across every stage of the customer journey.

Check out our other contact center and customer service products

Check out our other contact center and customer service products

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InGenius 

Computer Telephony Integration (CTI) powering personalized customer service.

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RightAnswers

Connected AI knowledge management for enterprise contact centers and help.

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Rant & Rave

Customer engagement software that turns insight into action.

Ready to get things done?