Make every agent an expert. Make every moment matter.

AI Powered Guidance so good your agents & customers will never want to leave.

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Deliver accurate knowledge from a single source of truth.

Improve performance and the employee experience.

Fast track employees’ learning paths from anywhere with on-the-job support.

Navigate seamlessly between business applications with our “guide on the side.”
Decrease training times with accessible onboarding resources and information.
Empower knowledge workers to confidently and consistently answer complex questions in ever-changing, highly compliant industries.

Deliver knowledge everywhere.

Reduce employee workload by providing knowledge through chatbots, IVRs, websites, and other digital channels from a single source of truth.

Streamline self-service on websites and customer portals using existing knowledge.
Curate responses to deliver the right knowledge for each channel and audience.
Provide contextual knowledge to agents based on where they are in their business application.

Remain compliant and competitive, especially in highly regulated industries.

Eliminate compliance risk! Panviva Knowledge Management simplifies complex regulations and processes.

Healthcare

Deliver a complete and compliant patient experience.

Meet regulatory requirements by complying with patient data protection laws.
Provide confidence in care with accurate knowledge for every inquiry.

Finance

Boost efficiencies and reduce cost while improving your customer and digital experience.

Slash training times with intuitive, on-the-job support.
Give customers 24/7 access to the knowledge they need through chat bots and web portals.

Utilities

Simplify processes for your agents so they can focus on the customer.

Reduce compliance failures by delivering contextual knowledge at an agent’s moment of need.
Stay ahead of constant regulatory changes with real-time notifications.

Reduce training time and escalations.

Serve employees appropriate processes and scripts at their precise moment of need, freeing up senior staff for more complex issues.

Overcome compliance breaches and process errors.

Keep content up-to-date (with a full audit trail), to ensure knowledge workers have clear and concise instructions in even the most highly regulated industries.

Focus on customers, not processes.

Deliver consistent and accurate knowledge, regardless of customers’ choice of channel, allowing agents to focus on customer conversations and escalations.

All of the Panviva benefits go directly to cost savings and to competitive advantage. We can do more with less and our customers are receiving superior service.

Peggy Kidd
Quality Assurance Manager, AvMed

Choose your perfect knowledge solution.

No matter how your organization prefers to connect with employees and customers, we have the solution for you.

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Knowledge Management Services

After deployment, we want to ensure your knowledge journey continues. Thus, we have created a program to help you become self-sufficient and ensure success.

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