Customer engagement software that turns insight into action
Customer engagement software that turns insight into action
Capture customer and employee feedback in the moment to drive positive change throughout your organization.
Capture, analyze, and act on customer feedback in real time with our software.
Capture, analyze, and act on customer feedback in real time with our software.
Listen to your customers, intelligently.
Listen to your customers, intelligently.
Uncover valuable insights by collecting feedback across the customer journey.
- Gather feedback across email, SMS, app, chat, web, and more.
- View trends and correlations to make informed decisions.
Harness emotion to predict customer behavior.
Harness emotion to predict customer behavior.
Understand the emotion within each piece of feedback using a sentiment engine that turns verbatim into insights.
- Extract suggestions, opinions, and calls to action.
- Get multiple insights within one piece of feedback.
Turn feedback into clear insights.
Turn feedback into clear insights.
See what customers are saying with data analysis, visualizations, and taxonomies tailored to your organization.
Recover customers with swift action.
Recover customers with swift action.
Respond to customer feedback and close the loop efficiently with real-time alerts.
Ensure great experiences for customers and employees.
Ensure great experiences for customers and employees.
Collect, analyze, and act on internal feedback to create champion employees that thrive on keeping customers happy.
Our Clients
Secrets to achieving 90%+ customer satisfaction with Tai Calon community housing limited
Upland Rant & Rave has transformed our approach to customer feedback by giving us actionable insight across the business that positively impacts not only our customers, but our clients and colleagues....
Upland Rant & Rave has transformed our approach to customer feedback by giving us actionable insight across the business that positively impacts not only our customers, but our clients and colleagues. With real-time insight we’re able to put the customer at the heart of our business, while engaging our employees and delivering on our objectives.
The CX Daredevil’s Ultimate Guide to Customer Engagement
Challenge the CX status quo. Learn how to put the customer at the heart of your organization with expert advice from industry leaders.
Add the “wow factor” to your customer experiences
Add the “wow factor” to your customer experiences
Our customer engagement software manages millions of customer interactions for leading brands across several industries.
Retail
Retail
Hear from customers in-store and online with real-time feedback.
- Create a seamless delivery process with proactive communications.
- Reduce cart abandonment and hear the voice of the ‘silent shopper’ with listening posts.
Finance
Finance
Reduce operational cost with a digital-first approach.
- Easily capture multi-channel feedback from any point in the customer journey
- Prevent churn and make service improvements with real-time feedback.
Housing
Housing
Reduce call center volume and create a culture of customer care.
- Keep tenants in the loop with two-way conversation on their preferred channel.
- Address tenant needs faster while reducing the volume and complexity of complaints.
Utilities
Utilities
Address enquiries in real-time by tapping into customer emotion.
- Reduce inbound calls and keep customers informed with proactive communications.
- Resolve issues quickly and reduce customer frustration with real-time feedback.
Travel & Hospitality
Travel & Hospitality
Let customers focus on the journey while you take care of the details.
- Give your customers a direct line of communication to provide reviews.
- Make the booking process seamless with proactive communications.
Check out our Connected Knowledge episodes
Check out our Connected Knowledge episodes
Want to transform your organization’s contact center and hear from industry experts? Look no further than Upland’s Connected Knowledge podcast. Each episode bring invaluable insights to help bring your contact center to the next level.
Customer experience software for reliability and real results.
Customer experience software for reliability and real results.
Rant and Rave
Reed In Partnership Revitalises Customer Feedback Loop and Maximises Satisfaction with Rant & Rave
Reed In Partnership Revitalises Customer Feedback Loop and Maximises Satisfaction with Rant & Rave
Discover how Reed in Partnership improved NPS evaluation and response times by collaborating with Rant & Rave, solving issues of low feedback volume and long survey cycles.
Rant and Rave
Tai Calon Community Housing Achieves 90% Customer Satisfaction with Rant & Rave
Tai Calon Community Housing Achieves 90% Customer Satisfaction with Rant & Rave
See how Tai Calon improved customer satisfaction by addressing financial pressures, resource constraints, and rising expectations through strategic insights and prompt actions.
Move from insight to action.
Move from insight to action.
Transform your customer engagement, capture feedback with ease, and deliver outstanding experiences.
Feedback collection
- Feedback across email, SMS, web, app, phone, or chat
- Always-on listening posts capture feedback at any time
Sentiment analysis
- Natural language processing surfaces emotion behind feedback
- Bespoke taxonomies deliver the most impactful insights for your business
Data visualization
- Personalized, unified dashboard houses your insights in one place
- Visualizations show average score, feedback volumes, individual feedback, and more · SWOT analysis, key business drivers, correlations, and trend
Customer recovery
- Automated alerts ensure the right agents follow up on each case
- Communicate changes and reward clients who give feedback
Frontline engagement
- Gamified agent experience
- Insights into strengths and areas of improvement
- Real-time views of customer feedback for immediate follow-up
Elevate your customer experience with our customer engagement software.
Elevate your customer experience with our customer engagement software.
Pair Upland Rant & Rave with other products to engage your customers across every marketing touch point.
Private: Mobile Messaging
Private: Mobile Messaging
Text messaging software with feature-rich SMS, MMS, and mobile wallet.
RightAnswers
RightAnswers
Connected AI knowledge management for enterprise contact centers and help desks.
Need more support? We’ve got you.
Need more support? We’ve got you.
Our cost-effective Premier Success Plans offer expanded support hours, personalized training, custom integrations, and more.
