New research from Upland + Metric Sherpa reveals why AI hasn’t solved knowledge struggles and how support teams can actually fix it. 

Let’s be real: rolling out AI in a contact center is tough. Rolling it out in a regulated industry? Even tougher. Between compliance rules, outdated systems, and knowledge that lives in silos, most teams can’t even get past the starting line. 

That’s why we partnered with Metric Sherpa to dig into what’s really slowing organizations down. We tapped into 300+ leaders to share their experience on where the cracks are and their strategies for driving momentum forward while still checking regulatory boxes. 

Your Sneak Peek:  

• Only 30% of organizations track the impact of their knowledge programs 

• Just 17% say their tagging and classification systems actually work 

• Healthcare + education leaders rank “siloed SME knowledge” as their #1 headache 

• Governance is improving, but measurement is still way behind 

Why It Matters:
When compliance is non-negotiable, you can’t gamble on bad knowledge. This report shows how leaders are balancing productivity, customer experience, and compliance in the age of AI. 

Get Your Copy! 

Want exclusive access to the Upland Panviva + Metric Sherpa Knowledge Activation Gap Report? Drop a few details and we’ll send it your way. 

When you’re ready to evolve your knowledge strategy with confidence, our experts are here to chat. Enjoy the read!