GM Financial streamlines content deployment processes to boost employment productivity and accuracy
GM Financial streamlines content deployment processes to boost employment productivity and accuracy
With Panviva, GM Financial consolidated information into one central knowledge base and simplified the process of creating content. Now, content is both easier to author and easier to find.
Carle Health reduces scheduling complexity to provide higher-quality patient care
Carle Health reduces scheduling complexity to provide higher-quality patient care
Carle Health needed to drive operational efficiencies using a centralized call center for 260+ primary care providers, different office locations, and various patient care routines. With Panviva, Carle has been able to reduce scheduling complexity and equip reps with detailed decision trees to confidently take symptom-based calls.
Telstra created a single source of truth to eliminate errors during major process changes
Telstra created a single source of truth to eliminate errors during major process changes
With Panviva, Telstra can now train customer service agents in two weeks versus one month before. The new processes have eliminated compliance errors regarding Telstra’s internal procedures and new policies issued by the government.
