Carle Health reduces scheduling complexity to provide higher-quality patient care
Carle Health reduces scheduling complexity to provide higher-quality patient care
Carle Health needed to drive operational efficiencies using a centralized call center for 260+ primary care providers, different office locations, and various patient care routines. With Panviva, Carle has been able to reduce scheduling complexity and equip reps with detailed decision trees to confidently take symptom-based calls.
Telstra created a single source of truth to eliminate errors during major process changes
Telstra created a single source of truth to eliminate errors during major process changes
With Panviva, Telstra can now train customer service agents in two weeks versus one month before. The new processes have eliminated compliance errors regarding Telstra’s internal procedures and new policies issued by the government.
