AI Is Fast. Risk Is Faster. Is Your KM Ready?
AI Is Fast. Risk Is Faster. Is Your KM Ready?
Download this Strategic Briefing for Healthcare, Financial Services, Utilities and BPO Leaders
Across healthcare, financial services, utilities, and BPO environments, contact centers are facing mounting pressure:
- Stricter regulatory oversight
- AI deployment risk
- Rising agent burnout
- Omnichannel inconsistency
- Increasing customer expectations
The margin for error has vanished.
If knowledge still behaves like a document repository instead of governed infrastructure, you’re amplifying risk. Not reducing it.
Download Knowledge Under Pressure, a strategic briefing by Martin Hill-Wilson, to explore how leading regulated organizations are redesigning knowledge as compliance-grade guidance built for the AI era.
Get your copy
Get your copy
What You'll Learn
What You'll Learn
Knowledge management is no longer a back-office function. It’s now risk infrastructure. Inside this whitepaper, you’ll learn:
- Why compliance-first knowledge design changes the conversation in regulated contact centers
- How to deploy AI safely using governed, expert-approved foundations
- The difference between document libraries and structured, AI-ready content
- How single-source-of-truth orchestration prevents channel drift
- Why cognitive overload is a knowledge design problem, not just a staffing issue
- How to capture tacit knowledge before retirements and attrition create capability gaps
- The measurable ROI metrics boards and regulators actually care about
You’ll also see real-world results, including how Park National Bank reduced agent turnover by 62% while expanding governed knowledge tenfold.
Who This is For
If your organization is investing in AI, CRM, CCaaS, or automation, this whitepaper will help you ensure your knowledge foundation is strong enough to support it.
- Heads of Contact Centers
- Compliance and Risk Leaders
- Digital Strategy Executives
- Knowledge Managers
- Operations Directors
- IT Leaders in regulated industries
About the Author
About the Author
Martin Hill-Wilson is a long-standing member of the CX and Customer Contact community and an experienced business and thought leader in customer strategy, design, and practice.
Over his career, he has held senior roles across consulting, BPO, and systems integration before establishing himself as an independent advisor, consultant, facilitator, and conversation host.
