Healthcare’s Big Shift: Navigating the BBB with Panviva

Whitepaper

Don't let legislative change stop your agents

The 2025 Budget Reconciliation Act, or the “Big Beautiful Bill” (BBB), is set to fundamentally alter the U.S. healthcare landscape. For contact centers, this means an unprecedented wave of inquiries, complex new rules, and immense operational pressure.

If you’re not prepared, it can lead to compliance risks, agent burnout, and a decline in patient satisfaction. And that’s an understatement.

Download our whitepaper, Healthcare’s Big Shift: Navigating the BBB with Panviva, for an objective look at changes ahead. We’ll show you why a strategic approach to knowledge management is crucial to help your frontline workers navigate the this new landscape with confidence.

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What you'll learn

Unlock the strategy for contact center stability and compliance. You’ll learn how to navigate the critical impacts of the BBB, including:

How to manage the surge in call volume from ACA subsidy expirations and new Medicaid work requirements.
Why a single source of truth is essential for handling semi-annual eligibility reviews and complex policy questions.
Strategies to mitigate agent burnout and turnover driven by increasing complexity and frustrated callers.
How to ensure compliance with real-time updates as new regulations roll out according to the implementation timeline.
Methods for reducing agent onboarding time and accelerating proficiency with AI-powered guidance.
How to maintain service quality and patient satisfaction despite historic funding cuts and operational strain.
Key steps to assess your current systems and build a resilient knowledge management foundation.