Success Story

Health New England increases growth with Upland Panviva

With Panviva, consistent compliancy leads to 20% business growth.


More compliance complexity.

Health New England faced the challenge of adding Medicare and Medicaid health plan options, with the government compliance requirements becoming much more complex. With Panviva, Health New England consolidated information into one central knowledge base and simplified the training process. Now, engaged employees drive continued improvement in customer service scores.

“Panviva was viewed as so important to growth and to the customer experience that it was one of the only projects approved.”– Member Services Manager, Health New England


Consolidate and streamline.

Health New England began by consolidating information into a process-driven system. Panviva allows agents to focus on easily finding accurate content rather than having to learn the content, leading to consistent compliance and increased customer satisfaction.


A single source of truth that agents love to use.

The use of Panviva drove several outcomes for Health New England, including:

  • 20% business growth in two years
  • Increased productivity for employees using Panviva
  • Reduced training time and costs

Download the case study

More resources

Success Story
Holiday Promotion Drives 40K in Revenue for WGN-TV

Learn how WGN-TV brought in $40,000 of revenue and over 4,000 new opt-ins between their newsletter database and sponsor opt-ins.

Read more

Success Story
The Audubon Society soars with a 165% increase in donations through Mobile Commons

This successful partnership underscores the effectiveness of Mobile Commons in empowering nonprofits to amplify their impact and achieve their mission-driven goals.

Read more

Success Story
SPI Health and Safety streamlines its customer service with the InGenius connection

They used the InGenius CTI integration between Cisco UCCX and Salesforce to provide a more personalized and efficient support experience to its customers.

Read more