How AI Makes Healthcare Fax More Intelligent
In this Healthcare IT Today interview with John Lynn, Founder of Healthcare Scene, and one of the most widely read voices in health IT — Shawn Freligh, SVP & GM at Upland Software, explains why healthcare fax remains vital and how AI is reshaping its role.
InterFAX, Upland Software’s long-standing cloud fax solution, has been trusted for decades by healthcare organizations that need secure, HIPAA-compliant document exchange. With the introduction of InterFAX+AI, the service goes beyond traditional healthcare fax by layering in advanced automation, AI tools like OCR, and seamless API integrations. This evolution allows health systems to intelligently route, process, and extract data from faxes, turning a once-manual process into a streamlined digital workflow that saves time, reduces risk, and supports better patient outcomes.
InterFAX+AI is designed specifically to meet the complex demands of modern healthcare environments, where accuracy, speed, and security are paramount. By integrating AI capabilities directly into the faxing process, InterFAX enables automated data extraction, document classification, and routing, eliminating the need for manual review and minimizing human error. This is especially valuable in scenarios like processing referrals, lab results, and prescriptions, where timely and accurate information can directly impact patient care. The platform also helps ensure compliance by detecting and preventing the transmission of sensitive data to unauthorized recipients. With InterFAX+AI, faxing becomes a powerful tool for digital transformation.
In this interview, Freligh shares how InterFAX+AI brings intelligence to healthcare fax workflows, automating tasks like signature recognition and PHI flagging to reduce errors and streamline processes. With generative AI summarizing patient histories and OCR extracting key data, faxing is no longer just about document transfer — it’s about creating smarter, faster workflows that improve care and compliance.
Watch the full conversation to learn how modern healthcare fax solutions are helping healthcare organizations save time, reduce risk, and stay ahead.