In this video hear from Chris Owen, Senior Director of Services and Support at Upland, discusses Adestra’s approach to customer support and professional services. He emphasizes that customers are never alone with Adestra, highlighting proactive support that prevents issues before they become problems. The support philosophy focuses on building real relationships with customers, providing expert responses rather than scripted replies, and maintaining consistent engagement throughout the support process. The professional services team helps customers achieve long-term success through journey automation, dynamic templates, data flows, and complex migrations. Owen shares customer feedback about feeling listened to and cared for, with customers often mentioning team members by name. He illustrates their commitment with a success story of a high-stakes promotional campaign where the team provided critical support that led to exceptional results. The overall message centers on providing expertise, building trust, and ensuring customers succeed in moments that matter most.