Report

2024 Gartner® Market Guide for Customer Service Knowledge Management Systems

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In today’s competitive landscape, customer service teams are under immense pressure to deliver exceptional experiences while maintaining operational efficiency. The volume of customer inquiries continues to grow, and expectations for quick, accurate, and personalized responses are higher than ever. This is where the right knowledge management solution can help!

Gartner® Market Guide for Customer Service Knowledge Management Systems

Upland RightAnswers is proud to be named in the 2024 Gartner® Market Guide for Customer Service Knowledge Management Systems. This comprehensive report will help you understand the market and identify potential vendors for further evaluation.

Complete the form to receive complimentary access to the report.

Gartner, Market Guide for Customer Service Knowledge Management Systems, Pri Rathnayahe, Drew Kraus, 10 June 2024.

GARTNER is a registered trademark and servicemark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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