InGenius integrates your business phone system with your CRM, providing a single pane of glass for agents. By aligning telephony IVR data with CRM workflows, it streamlines the agent experience and reduces call handling time, which in turn increases case handling capacity.

We support Salesforce, ServiceNow, and Microsoft Dynamics 365 CRMs and can integrate with Genesys Engage, Genesys Cloud, Cisco UCCE, UCCX, PCCE or CM, Avaya Aura CM and Call Center Elite, and Asterisk. We are also the one and only CTI solution that integrates Salesforce Service Cloud Voice with Genesys Engage, so you can take advantage of your Einstein AI investments. Combine on-premise reliability and security with cloud scalability with InGenius.

In a 30-minute demo with one of our CTI specialists, you can see how to use advanced configuration capabilities with your existing call queues, routing, IVR and workflows to easily fulfill your unique contact center requirements.