A detailed overview into the current sourcing strategy climate.
The need for focused sourcing strategies, is a direct result of a tightening labor market and the subsequent scarcity of resources.
In this report conducted by the Resource Management Institute,insights are provided into how organizations are formalizing their sourcing strategies and adopting an all-in approach when it comes to finding talent.
Download the full report now to find out more.
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The Inner Circle Guide to Agent Engagement & Empowerment
Check out the exclusive insights into how organizations are focused on improving the customer experience (CX) through technology that enables agent engagement & empowerment.
Gartner® Hype Cycle™ for Customer Service and Support Technologies, 2023
This Gartner® Hype Cycle™ will help customer service and support technology leaders assess the maturity and risks of customer service and support technologies.
Forrester Trends Report – Generative AI: What It Means For Customer Service
Download this complimentary Forrester report to gain insights on the key trends, use cases, risks, and potential business value generative AI can deliver.