RightAnswers | Enterprise Knowledge Management Software

We enable leading organizations to deliver amazing IT support and customer service experiences, because with RightAnswers knowledge management software:

Agents are Awesome

Centralized knowledge base software turns your IT support and customer service agents into subject matter experts, by putting knowledge of all products and services at their fingertips. This cuts the time spent searching for answers reducing training time and support costs.

Customers Keep Coming Back

Our cloud-based enterprise knowledge management and self-service software platforms drive customer loyalty by instantly providing relevant information across support channels including web, mobile, and chat.

Employees are Empowered

Our Enterprise Knowledge Hub improves organizational productivity and lowers internal support costs by enabling your employees to find, create, and share company knowledge more intelligently.

Request a Demo

Easy Enterprise Knowledge Creation & Management

RightAnswers allows authors to create and modify knowledge articles, and personalize solutions for agents, customers, and employees. Pre-built templates address multiple problem types and enable the creation of many solution formats including:

Interactive solutions (decision trees, step-by-step checklists, multi-step solutions)
Multimedia solutions (video, webinars)
Multi-lingual solutions, for supporting customers across the globe

Take a Tour

“RightAnswers knowledge is better written and more consistent than what we tried to write ourselves, and the time-savings is huge. The detail is sufficient to avoid opening an incident, which is our main goal.”

– Rob Pickering, VP Information Services, AAA Allied Group

“RightAnswers Customer Success team did a great job of guiding us through the onboarding process, and within about 45 days, we had a strong foundation of understanding.”

– Leading Healthcare company

“There are many more opportunities for us in regards to KM. I am happy to see that Customer Success did not stop once we went live. We continue to have a strong relationship with our Customer Success team and take comfort they are there for the long-term partnership with us.”

– Priscilla Peralta, Knowledge Management Specialist, Dignity Health

“RightAnswers expands the boundaries of what clients can accomplish while leveraging their ServiceNow platform.”

– Patrick DeMartine, Director Business Development, ServiceNow

“RightAnswers differs from other technology companies because they put together a program based on your needs.”

– Peter McGarahan, First American

RightAnswers Resources

View all »

Knowledge Management

Get the Right Answers to the Right People at the Right Time

We enable leading organizations to deliver amazing IT support and customer service experiences, because with RightAnswers knowledge management software:

Agents are Awesome

Customers Keep Coming Back

Employees are Empowered

Easy Enterprise Knowledge Creation & Management

RightAnswers Resources

Case Study

Nestlé

eBook

What is KCS?

eBook

Customer Service Playbook

Infographic

Do You Need a Better Way of Providing Customer Care?

Webinar

Creating a High Quality Knowledge Base

White Paper

Return on Knowledge for Customer Service

White Paper

Building the Business Case for Knowledge Management Success

Infographic

5 Knowledge Management Must-Haves

Infographic

Enhance ServiceNow with Powerful Knowledge Management in the Cloud