Computer Telephony Integration

Upland Acquires InGenius

Excited to announce the acquisition of InGenius, a leading computer telephony integration (CTI) platform. Along with KM and customer sentiment analysis, InGenius will help drive contact center efficiency and improve CX.

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Knowledge Management

Get the Right Answers to the Right People at the Right Time

RightAnswers knowledge software makes IT help desk and customer service agents more productive. It improves both employee and customer experiences with a centralized knowledge hub to create, maintain, and locate relevant information quickly.

Why RightAnswers
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We enable leading organizations to deliver amazing IT support and customer service experiences, because with RightAnswers knowledge management software:

Icon showing team sharing enterprise software knowledge, backed by quarterly updates

Agents are Awesome

Centralized knowledge base software turns your IT support and customer service agents into subject matter experts, by putting knowledge of all products and services at their fingertips. This cuts the time spent searching for answers reducing training time and support costs.

Icon: customer service agents' jobs are easier with software knowledge at their fingertips

Customers Keep Coming Back

Our cloud-based enterprise knowledge management and self-service software platforms drive customer loyalty by instantly providing relevant information across support channels including web, mobile, and chat.

Icon: performance stars for knowledge management software. Knowledge is powerful!

Employees are Empowered

Our Enterprise Knowledge Hub improves organizational productivity and lowers internal support costs by enabling your employees to find, create, and share company knowledge more intelligently.

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Want to see RightAnswers in Action?

When it comes to cloud-based knowledge management, RightAnswers is loaded with smart features and intuitive functionality to help organizations easily create, manage, and share knowledge among their employees, agents, and customers. With RightAnswers’ knowledge management solution, you help your team know what they need to know, share what they need to share, and empower everyone to be more successful. Watch a recorded demonstration or take the tour and learn how RightAnswers enables knowledge sharing and collaboration across different departments within an organization.

Watch the Demo   Take a Tour

“RightAnswers knowledge is better written and more consistent than what we tried to write ourselves, and the time-savings is huge. The detail is sufficient to avoid opening an incident, which is our main goal.”

– Rob Pickering, VP Information Services, AAA Allied Group

“RightAnswers Customer Success team did a great job of guiding us through the onboarding process, and within about 45 days, we had a strong foundation of understanding.”

– Leading Healthcare company

“There are many more opportunities for us in regards to KM. I am happy to see that Customer Success did not stop once we went live. We continue to have a strong relationship with our Customer Success team and take comfort they are there for the long-term partnership with us.”

– Priscilla Peralta, Knowledge Management Specialist, Dignity Health

“RightAnswers expands the boundaries of what clients can accomplish while leveraging their ServiceNow platform.”

– Patrick DeMartine, Director Business Development, ServiceNow

“RightAnswers differs from other technology companies because they put together a program based on your needs.”

– Peter McGarahan, First American

RightAnswers Resources

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Case Study

Nestlé

Upland Software transforms Nestlé’s customer service with its RightAnswers enterprise knowledge management...

eBook

What is KCS?

Are you just getting started on Knowledge-Centered Service (KCS)? Read our eBook...

eBook

Customer Service Playbook

We asked our enterprise knowledge management clients and prospects to tell us...

Infographic

Do You Need a Better Way of Providing Customer Care?

RightAnswers improves your customer service by providing an intuitive agent experience...

Webinar

Creating a High Quality Knowledge Base

Watch the 30-minute webinar to get the tips on creating high-quality knowledge.

White Paper

Return on Knowledge for Customer Service

Knowledge management delivers substantial, measurable business benefits by providing a single window...

White Paper

Building the Business Case for Knowledge Management Success

Aligning the KM program with your Service strategy will make it easier...

Infographic

5 Knowledge Management Must-Haves

Find out the most important things needed in a knowledge management system

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Enhance ServiceNow with Powerful Knowledge Management in the Cloud

RightAnswers is the only knowledge management software that is certified by ServiceNow…