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We enable leading organizations to deliver amazing IT support and customer service experiences, because with RightAnswers knowledge management software:

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Agents are Awesome

Centralized knowledge base software turns your IT support and customer service agents into subject matter experts, by putting knowledge of all products and services at their fingertips. This cuts the time spent searching for answers reducing training time and support costs.

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Customers Keep Coming Back

Our cloud-based enterprise knowledge management and self-service software platforms drive customer loyalty by instantly providing relevant information across support channels including web, mobile, and chat.

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Employees are Empowered

Our Enterprise Knowledge Hub improves organizational productivity and lowers internal support costs by enabling your employees to find, create, and share company knowledge more intelligently.

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Want to see RightAnswers in Action?

When it comes to cloud-based knowledge management, RightAnswers is loaded with smart features and intuitive functionality to help organizations easily create, manage, and share knowledge among their employees, agents, and customers. With RightAnswers’ knowledge management solution, you help your team know what they need to know, share what they need to share, and empower everyone to be more successful. Watch a recorded demonstration or take the tour and learn how RightAnswers enables knowledge sharing and collaboration across different departments within an organization.

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RightAnswers Resources

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Case Study


Upland Software transforms Nestlé’s customer service with its RightAnswers enterprise knowledge management...


What is KCS?

Are you just getting started on Knowledge-Centered Service (KCS)? Read our eBook...


Customer Service Playbook

We asked our enterprise knowledge management clients and prospects to tell us...


Do You Need a Better Way of Providing Customer Care?

RightAnswers improves your customer service by providing an intuitive agent experience...


Creating a High Quality Knowledge Base

Watch the 30-minute webinar to get the tips on creating high-quality knowledge.

White Paper

Return on Knowledge for Customer Service

Knowledge management delivers substantial, measurable business benefits by providing a single window...

White Paper

Building the Business Case for Knowledge Management Success

Aligning the KM program with your Service strategy will make it easier...


5 Knowledge Management Must-Haves

Find out the most important things needed in a knowledge management system


Enhance ServiceNow with Powerful Knowledge Management in the Cloud

RightAnswers is the only knowledge management software that is certified by ServiceNow…