Customer Service Metrics for Omni-channel Customer Journeys

Today, perhaps more than ever before, people expect organizations to have more than a few customer service touchpoints. This omni-channel customer journey is no doubt the result of advances in technology. But what does that mean for how we measure those journeys?

In this infographic, we share our recommended metrics for contact centers to measure the omni-channel customer journey:


Panviva, Customer Service Metrics Infographic