Trusted Computer Telephony Integration (CTI) Software
Enterprise Proven
Implement stable and scalable computer telephony integration (CTI) with confidence. InGenius provides a proven path for enterprise customers to rapidly increase ROI, guaranteed by a no-risk trial of our CTI software.
Flexible
Decide how you want computer telephony integration to work for your contact center, sales team, helpdesk, or service desk. InGenius offers maximized flexibility out of the box to meet unique requirements.
Secure
Keep your information secure with infrastructure designed to protect to the highest standards. With InGenius, all data stays within your firewall and no access is needed by the CTI server.
SEAMLESS INTEGRATIONS
Integrate leading telephony systems and CRM platforms
CTI brings an agent’s telephone to their CRM application, for a seamless integration that simplifes the agent experience.
InGenius connects Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems to Microsoft Dynamics 365, Salesforce, and ServiceNow customer relationship management (CRM) systems.
Discover Integrations
InGenius Resources
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Video
Salesforce Service Cloud with InGenius Telephony Integration
Gain a true 360-degree view of customer interactions by integrating telephony data...
Product Brief
Overview of InGenius
This brief includes details on key features, supported platforms and the benefits...
White Paper
CTI Implementation Factors: An Inside Look
CTI is arguably one of the most important tools a contact center...