The InGenius Difference

Enterprise-Proven Phone and CRM Connector

InGenius has provided solutions for integrating leading telephony systems with customer relationship management (CRM) platforms to businesses worldwide for over 20 years.

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COVID-19 Update

Safety and Continuity

We are acting to protect the safety of our people and communities and to ensure continued access for our customers and partners.

Our Approach

Upland InGenius for Remote Work

Is Your Remote Workforce Truly Empowered?

We have solutions to get your team up and running quickly and efficiently.

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Trusted Computer Telephony Integration

Enterprise Proven

Implement stable and scalable computer telephony integration (CTI) with confidence. InGenius provides a proven path for enterprise customers to rapidly increase ROI, guaranteed by a no-risk trial.

Flexible

Decide how you want computer telephony integration to work for your contact center, sales team, helpdesk, or service desk. InGenius offers maximized flexibility out of the box to meet unique requirements.

Secure

Keep your information secure with infrastructure designed to protect to the highest standards. With InGenius, all data stays within your firewall and no access is needed by the CTI server.

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SEAMLESS INTEGRATIONS

Integrate leading telephony systems and CRM platforms

InGenius connects Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems to Microsoft Dynamics 365, Salesforce, and ServiceNow customer relationship management systems.

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“We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.”

Joe Gleeson
Operations Manager, Specialised Training Services Limited

InGenius Resources

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Video

Salesforce Service Cloud with InGenius Telephony Integration

Gain a true 360-degree view of customer interactions by integrating telephony data...

Product Brief

Overview of InGenius

This brief includes details on key features, supported platforms and the benefits...

White Paper

CTI Implementation Factors: An Inside Look

CTI is arguably one of the most important tools a contact center...