Trusted Computer Telephony Integration
Implement stable and scalable computer telephony integration (CTI) with confidence. InGenius provides a proven path for enterprise customers to rapidly increase ROI, guaranteed by a no-risk trial.
Decide how you want computer telephony integration to work for your contact center, sales team, helpdesk, or service desk. InGenius offers maximized flexibility out of the box to meet unique requirements.
Keep your information secure with infrastructure designed to protect to the highest standards. With InGenius, all data stays within your firewall and no access is needed by the CTI server.
Integrate leading telephony systems and CRM platforms
InGenius connects Asterisk, Avaya, Cisco, Genesys, Mitel, and Twilio phone systems to Microsoft Dynamics 365, Salesforce, and ServiceNow customer relationship management systems.
“We enjoy using the solution from InGenius and all of our users find it very easy to use. We get great insights from the dashboards and panels we have built, and when we needed support it is always there. Highly recommended.”
Operations Manager, Specialised Training Services Limited
InGenius ResourcesView all »
Salesforce Service Cloud with InGenius Telephony Integration
Gain a true 360-degree view of customer interactions by integrating telephony data...
Overview of InGenius
This brief includes details on key features, supported platforms and the benefits...
CTI Implementation Factors: An Inside Look
CTI is arguably one of the most important tools a contact center...