Post & Schell says, “let’s get digital” and sees big results.
Before making a big office move, this law firm needed to lose some paper weight and create a smarter records management strategy.
Post & Schell sought to relocate its Lancaster office to a smaller space with less storage needed for paper records. The firm’s IT and Records team took this opportunity to investigate how technology could help lawyers access and search for documents while away from the office. Transforming paper-based processes such as incoming office mail became a greater priority as the firm sought to roll out a firm-wide paperLESS initiative.
More resources
Homeserve repairs relationships with their customers.
Homeserve sought a way to reduce complaints and put their customers first
Fortnum & Mason builds a comprehensive view of the customer experience.
Fortnum & Mason needed a way to capture and act on feedback across the customer journey.
Sage gives their customers and employees a voice.
Customer insight doesn't have to be taxing. Sage agrees. They needed to centralize feedback and better understand their customers.