United Wholesales Mortgage Ignites Agent Productivity and Increases NPS with InGenius
InGenius and Salesforce Omni-Channel Help Increase Cases Handled by 50%
Upland InGenius blended agent and Salesforce Omni-Channel allows each United Wholesale Mortgage agent to handle a combination of calls, chats, and cases. By seamlessly integrating the voice channel into their Omni-Channel customer service environment, United Wholesale Mortgage is able to manage agent workload and prioritize the voice channel when needed for a more empathetic customer service and faster case resolutions.
“Moving to Upland InGenius and Salesforce Omni-Channel integration has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day!”
Download the case study to learn more about the outcomes at this financial services firm!
NetApp saves days’ worth of work on proposals with Qvidian
NetApp used Upland Qvidian to streamline their RFP response and presentation processes, trading in one-off approaches for a strategy that saved buckets of time.
Rosetta Stone super-charged their RFP response process with Qvidian
Rosetta Stone used Qvidian to dramatically reduce the time they spend creating proposals. Now they create high-quality, tailored proposals in about 20 minutes.
Bounty halves email campaign construction time and achieves over 95% deliverability rate
Learn how BlueVenn's solutions have enabled Bounty to improve database segmentation, engage members with targeted, personalized communications, and more.