Financial Management – the Building Block of Strategic IT Success
Financial Management – the Building Block of Strategic IT Success
Trends like cloud computing and shadow IT are undercutting the CIO’s influence.
Trends like cloud computing and shadow IT are undercutting the CIO’s influence. To become strategic business partners, CIOs need robust IT financial management systems and strong partnerships with experts.
For almost 30 years, ever since their position first appeared at a few pioneering companies, chief information officers have struggled to bridge and coordinate central IT departments and the business units they support. Paradoxically, that objective has in some ways grown more challenging even as organizations and their operations have become increasingly dependent on a pervasive IT infrastructure.
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Operationalising the Voice of the Customer
Operationalising the Voice of the Customer
The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?

A Checklist for Technology Expense Management
A Checklist for Technology Expense Management
Use this checklist as a starting point to manage your technology investments with confidence.

Streamlining Healthcare Communication
Streamlining Healthcare Communication
Embracing cloud-based fax solutions for enhanced efficiency, compliance, and support.