Call Center Software

Be known for something besides your hold music.

Answer questions easily. Resolve issues quickly. Drive agent productivity. Our products for contact centers help you make great customer service your calling card.

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3 products

InGenius

CRM phone integration that ignites agent efficiency.

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Rant & Rave

Customer engagement software for voice-of-customer insights and feedback.

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RightAnswers

Knowledge management software to improve IT, customer support, and beyond.

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The RightAnswers product and partnership from the Upland team has been critical to our success with knowledge and self-service, and the support of our dedicated Customer Success Manager is helping us drive continuous improvement.

Jon Drake
Customer Care Manager, Nestlé UK

Resources to drive impact

Case Study
United Wholesales Mortgage Ignites Agent Productivity and Increases NPS with InGenius

InGenius and Salesforce Omni-Channel Help Increase Cases Handled by 50%

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Case Study
The Road to Award-Winning KCS: A Case Study from Paychex

Paychex chose RightAnswers to implement a successful knowledge program using the KCS methodology to optimize call center activities.

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eBook
The Ultimate Guide to Improving Contact Center Productivity

Your agents are your contact center’s greatest asset. Get 10 proven strategies for empowering your agents to reach their full potential and deliver five-star customer service.

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