Get To Know the Eclipse PPM Team
Taline Djerdjerian, Office Manager
Taline Djerdjerian’s name will certainly ring a bell for many of our customers. She is at the front line of most of our customer event planning, dinners, giveaways, you name it- Taline has probably been involved with it!
Read this short Q&A to get to know Taline a little better.
What is your role at Upland?
I’m the Office Manager for our Laval branch. I have a wide range of responsibilities in my current position, mainly maintaining the daily functioning and administrative services and operations of the office, planning and managing the office budget, organizing staff events, ensuring that we are in compliance with organizational objectives and policies, maintaining relationships with vendors and service providers and working closely with our AP team. This is in addition to general administrative tasks to ensure that everything runs smoothly at the office. I also work with the PITM Marketing team mainly on the operations side.
How long have you been with Upland?
I have been with Upland for close to 11 years.
How long have you been in your current role?
I started as a ‘Customer Care Rep’ at PSA in 2008 and was in that position until 2011. I worked very closely with the PSA customers to ensure that an excellent relationship was established between them and our support and professional services teams. In 2011 I took a year off for my maternity leave and returned in 2012 as the Upland Laval Office Manager along with being the PSA AR Representative. For the past year I have been part of the Marketing team, mainly on the operations side as well as continuing to manage the Laval office.
What is one piece of advice you would like our customers to know?
There are ups and downs in every relationship and it’s the same in our relationship with our customers! But the fact is that our customers’ satisfaction remains our top priority.
Is there a work project in particular that you have been focusing on recently?
The main project I am currently working is the PITM Leadership Summit Meeting which will take place at the Laval office in July 2019. We will have about 30 of our team members from the US, UK and Canada attending the meetings and I am coordinating and organizing the logistics of the event.
Do you have any pets?
I don’t have any pets right now but would love to have a dog one day.
What is your favorite thing to do on the weekend?
I love spending time outdoors with my kids when the Montreal weather permits! I also enjoy reading and cooking. Lately I have started running and participating in some races which is something I enjoy tremendously.
What is your favorite TV show?
I don’t watch much TV! I do read a lot of books so it’s hard to choose just one. Some of my all-time favorites are: ‘Cry, The Beloved Country’, ‘The Alchemist’, and ‘The Architect’s Apprentice’. I enjoy books about life experiences; survival, pain, love, religion and the strength of the human spirit.
What do you love most about your job
I enjoy all aspects of my work but the best part is interacting with staff members on a daily basis and seeing them appreciate the work that I do. On the Marketing operations side, I enjoy interacting with customers as this gives me an opportunity to serve them better and to maintain long term relationships which reflect Upland’s commitment to its clients. It is always wonderful to get an email or card from a customer and realizing that I have known this person for over 10 years!