The Role of the Resource Management Office
The Role of the Resource Management Office
Read the latest report from RMI about trends in the Resource Management Office.
For any Project Management Office, efficiently managing human capital will mean the difference between success and failure. Many organizations are investing in a Resource Management Office (RMO) to complement the PMO focussed on tackling the challenges that are specifically related to talent management, forecasting, regional needs, employee engagement, and more.
This latest report published by the Resource Management Institute, offers a glimpse into the world of the RMO, including overall industry adoption, investment, and reporting trends, as well as deeper insight into the responsibilities of the RMO.
Download the report to get the full details.
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Operationalising the Voice of the Customer
Operationalising the Voice of the Customer
The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?

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High Traffic Day SMS Checklist
High Traffic Day SMS Checklist
Top Tips & Tricks for a Speedier Send