Connected Through Change: Delivering Outstanding Retail Experiences in the 2020 Holiday Season


2020 has posed more than its fair share of challenges for retailers, but as the year comes to a close, retailers face their biggest challenge yet: the 2020 holiday shopping season. To drive revenue this season, retailers must differentiate themselves with outstanding customer experiences across channels, which means delivering the relevance, convenience, and – above all – value your customers need.

Watch our on-demand webinar for a discussion on how retailers can connect with customers this holiday season. During this session, you’ll learn:

  • Current trends in shopper habits and what retailers can expect this holiday season.
  • Best practices for delivering engaging, empathetic retail messaging across SMS, email, push, app, mobile wallet, and more.
  • How leading retailers are capturing customer attention and providing value in a time when value matters more than ever.


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