Fiona Vanderlinde
Fiona Vanderlinde
Director of Product Knowledge Management
As Director of Product KM at Upland Software, Fiona Vanderlinde drives strategic knowledge management initiatives that transform how organizations leverage their intellectual capital. With over two decades of experience spanning enterprise contact centers and customer experience optimization, she specializes in developing innovative strategies that align technology solutions with operational excellence. Her extensive background in leading complex digital transformations across government, private, and not-for-profit sectors positions her as a trusted advisor in operational strategy and customer experience enhancement. Fiona’s expertise in generative AI technologies and their practical application continues to shape the future of knowledge management, delivering solutions that drive measurable business value.
