Products
- - Contact Center & Customer Service
    - - InGenius
        –
        
        Computer Telephony Integration (CTI) powering personalized customer service and unlocking your AI investment. eBook
        The Value of Connecting Your Phone System and CRM
        Case Study
        United Wholesales Mortgage Ignites Agent Productivity and Increases NPS with InGenius
        Request a Demo
        See InGenius in Action
        Learn More
      - Panviva
        –
        
        Compliant, omnichannel AI-powered knowledge management for highly regulated industries. Blog
        How to Create a Knowledge Sharing Culture in Your Contact Center
        Podcast
        Learnings from Contact Center Leaders
        Request a Demo
        See Panviva in Action
        Learn More
      - Rant & Rave
        –
        
        Customer engagement software that turns insight into action. Blog
        5 Ways to Go Above & Beyond for Your Customers
        Case Study
        HomeServe Leverages Customer Engagement Software to Improve Customer Experience and Satisfaction
        Request a Demo
        See Rant & Rave in Action
        Learn More
      - RightAnswers
        –
        
        Connected AI knowledge management for enterprise contact centers and help desks. Webinar
        Elevate Customer Service: Unveiling Our Next-Gen Search with AI
        eBook
        AI Guide for Contact Centers
        Request a Demo
        See RightAnswers in Action
        Learn More
  - Content Lifecycle Automation
    - - AccuRoute
        –
        
        Document capture, AI-driven processing, fax, and delivery for the enterprise. Datasheet
        Document Capture, Fax, and Workflow with Upland AccuRoute
        Case Study
        Post & Schell Digitizes Records and Sees Big Results
        Request a Demo
        See AccuRoute in Action
        Learn More
      - BA Insight
        –
        
        Unlock and power enterprise AI investments, covering the core AI use-cases of search, discovery, augmentation, generation, and delivery. Datasheet
        Intelligent Web-Like Search to Improve Employee Productivity
        Case Study
        California Consulting Firm Transforms Information Access with Simplified Search.
        Request a Demo
        See BA Insight in Action
        Learn More
      - FileBound
        –
        
        AI-enhanced workflow automation and secure document management. Blog
        11 Key Steps to a Successful Digital Transformation
        Report
        FileBound Named Leader in ECM Data Quadrant
        Request a Demo
        See FileBound in Action
        Learn More
      - Intelligent Capture
        –
        
        Cloud-based document capture, AI-driven processing, and delivery for the enterprise. Datasheet
        The Value of Upland's AI-enabled Cloud Capture
        Blog
        5 Reasons Capture Technology is Driving Digital Transformation
        Request a Demo
        See Intelligent Capture in Action
        Learn more
      - InterFAX
        –
        
        Secure cloud-based fax service for AI-enablement. Datasheet
        Secure Cloud Faxing with Upland InterFAX
        Request a Demo
        See InterFAX in Action
        Request a Free Trial
        Get 30 days* of Free Credits Now
        Learn More
      - Objectif Lune
        –
        
        Optimize transactional and promotional documents, and automate manual processes. eBook
        Digitize, Optimize, and Automate Your Most Important Documents
        Datasheet
        Objectif Lune Connect Overview
        Request a Demo
        See ObjectifLune in Action
        Learn More
      - Qvidian
        –
        
        AI-powered RFP response and proactive sales proposal creation software to win new business faster. Blog
        5 Signs You Need RFP Automation Software
        ROI Calculator
        Calculate your RFP Automation RPOI with Qvidian
        Request a Demo
        See Qvidian in action
        Learn More
  - Digital and Mobile Marketing
    - - Adestra
        –
        
        Multichannel marketing automation. Case Study
        How Immediate Media Co. gave BBC Good Food Consumers a Personalized Email Experience
        eBook
        Your Ultimate ESP Migration Guide
        Request a Demo
        See Adestra in Action
        Learn More
      - Kapost
        –
        
        Create and distribute content to convert buyers. Blog
        Implementing Full-Funnel Content
        Case Study
        Commvault Defines the Difference Between Making Content and Making Content Work
        Request a Demo
        See Kapost in Action
        Learn More
      - Localytics
        –
        
        Drive engagement, loyalty, and conversions on mobile apps. Blog
        Mobile App Strategies to Grow Customer Loyalty
        On Demand Webinar
        How to Create Personalized Campaigns that Deliver Big Results
        Request a Demo
        See Localytics in Action
        Learn More
      - Mobile Commons
        –
        
        Texting software for fundraising and advocacy. Blog
        Top 10 SMS Marketing Statistics Nonprofits Need to Know
        eBook
        Buyer’s Guide to Text Messaging Software
        Request a Demo
        See Mobile Commons in Action
        Learn More
      - PostUp
        –
        
        AI-powered email and newsletter software for media and publishing companies. eBook
        Supercharge Your Email List: 6 Proven Tactics for Publishers & Media Organizations
        Blog
        Expand Your Audience and Grow Revenue Through Targeted Email
        Request a Demo
        See PostUp in Action
        Learn More
      - Second Street
        –
        
        AI-assisted interactive promotions & contests software. Seller's Guide
        The Media Seller’s Guide: Interactive Retail Promotions
        Case Study
        How Second Street Helped Boone Newspapers Drive $1.2MM in Revenue Using Digital Ballots
        Request a Demo
        See Second Street in Action
        Learn More
      - Waterfall
        –
        
        Mobile messaging for enterprises and brands. Video
        See what Waterfall Can Do For You
        Blog
        4 Ideas for Triggered SMS Campaigns
        Request a Demo
        See Waterfall in Action
        Learn More
  - IT and Supply Chain Management
    - - Cimpl
        –
        
        Simplify technology expense management for telecom, mobility, and cloud. Blog
        5 Best Practices in Technology Expense Management (TEM)
        On-Demand Webinar
        Optimize and Reduce Your Cloud Costs in 30 Days or Less!
        Request a Demo
        See Cimpl in Action
        Learn More
      - ComSci
        –
        
        Optimize IT investments to support business growth. Blog
        What Is a Bill of IT and Why Is It Important?
        Whitepaper
        Find The IT Financial Management Software That Fits Your Needs
        Request a Demo
        See ComSci in Action
        Learn More
      - Ultriva
        –
        
        Manufacture what your customers need when they need it. Datasheet
        Balance Supply Chain Planning and Execution with Upland Ultriva
        Case Study
        Trane Technologies Improves Supply Chain Visibility, Collaboration, and Execution
        Request a Demo
        See Ultriva in Action
        Learn More
  - Knowledge Management
    - - BA Insight
        –
        
        Unlock and power enterprise AI investments, covering the core AI use-cases of search, discovery, augmentation, generation, and delivery. Datasheet
        Intelligent Web-Like Search to Improve Employee Productivity
        On-Demand Webinar
        A Law Firm’s Playbook for Implementing Enterprise Search
        Request a Demo
        See BA Insight in Action
        Learn More
      - Panviva
        –
        
        Compliant, omnichannel AI-powered knowledge management for highly regulated industries. Whitepaper
        Switch Your Contact Center Into High Gear with Consistent Knowledge Built for Compliance
        Infographic
        Customer Service Metrics for Omni-channel Customer Journeys
        Request a Demo
        See Panviva in Action
        Learn More
      - RightAnswers
        –
        
        Connected AI knowledge management for enterprise contact centers and help desks. Blog
        The Importance of Knowledge Management Systems by the Numbers
        Blog
        5 Essential Features of a Modern Knowledge Management Platform
        Request a Demo
        See RightAnswers in Action
        Learn More
  - Project Management
    - - Eclipse PPM
        –
        
        Set priorities, manage resources, and get things done. Blog
        5 Major Benefits of Implementing a Project Portfolio Management Solution
        Case Study
        Eclipse PPM helps Georgia State University’s IT department excel in project governance.
        Request a Demo
        See Eclipse PPM in Action
        Learn More
      - PowerSteering
        –
        
        Oversee transformation and continuous improvement projects from idea to execution. Blog
        Three Pillars to Continuous Improvement
        Case Study
        Upland’s PowerSteering Empowers Best Practice Deployment at Johnson Controls, Inc
        Request a Demo
        See PowerSteering in Action
        Learn More
      - PSA
        –
        
        Professional services automation software to help grow your services business. Blog
        The Secret to Profitability: Resource Forecasting
        Case Study
        How DRA Saves Hours Every Week with Automation
        Request a Demo
        See PSA in Action
        Learn More
  - Sales Productivity
    - - Altify
        –
        
        Simplify selling and grow revenue with AI-enhanced account planning solutions. eBook
        The Practice of Account Planning
        Watch Interactive Demo
        See the Power of Altify Insights
        Request a Demo
        See Altify in Action
        Learn More
      - Qvidian
        –
        
        AI powered RFP response and proposal management software to win new business faster. Blog
        5 Signs You Need RFP Automation Software
        ROI Calculator
        Calculate your RFP Automation RPOI with Qvidian
        Request a Demo
        See Qvidian in Action
        Learn More
      - RO Innovation
        –
        
        Amplify customer references to increase brand awareness and win more deals. Blog
        Take Your Customer Reference Program from Reactive to Proactive
        Case Study
        Sales Customer Reference Program at Sage helps close deals faster
        Request a Demo
        See RO Innovation in Action
        Learn More
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- - Technology
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Contact Us

Samantha Middlebrook

Samantha Middlebrook

Senior Director of Product Marketing and Management for Contact Center Productivity

Products

AccuRoute
Adestra
Altify
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FileBound
InGenius
Intelligent Capture
InterFAX
Kapost
Localytics
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Objectif Lune
Panviva
PostUp
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Personalization Isn’t Just For Your Customers in Customer Service

Personalization Isn’t Just For Your Customers in Customer Service

4 minute read

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Build vs. Buy: Empowering Contact Centers to Make the Right Tech Investment

Build vs. Buy: Empowering Contact Centers to Make the Right Tech Investment

5 minute read

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The Future of Customer Service AI + Human In the Loop

The Future of Customer Service AI + Human In the Loop

3 minute read

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Navigating the AI Waters: Lessons from Air Canada’s Legal Turbulence

Navigating the AI Waters: Lessons from Air Canada’s Legal Turbulence

3 minute read

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destinationCRM’s 2024 CX Megatrends to Watch Wrap-up with Samantha Middlebrook

destinationCRM’s 2024 CX Megatrends to Watch Wrap-up with Samantha Middlebrook

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How to Maximize Knowledge Management for Agent Effort and Productivity with Samantha Middlebrook

How to Maximize Knowledge Management for Agent Effort and Productivity with Samantha Middlebrook

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Webinar On-demand

Connected Knowledge: The evolution of connected knowledge delivery for the modern contact center

Connected Knowledge: The evolution of connected knowledge delivery for the modern contact center

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Learnings from Contact Center Leaders

Learnings from Contact Center Leaders

Products

Altify
BA Insight
InterFAX
Mobile Commons
Panviva
Qvidian
RightAnswers
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