Connected Knowledge: The evolution of connected knowledge delivery for the modern contact center

Meet the speakers

RightAnswers has always been a leader in delivering a connected knowledge management experience, linking all your knowledge sources to our powerful AI search to provide answers right where your agents work, precisely when they need them. Now, we’re thrilled to present the evolution in knowledge delivery, RightAnswers X.

If you’re ready to bid farewell to the challenges of high-effort, costly integrations that demand ongoing maintenance, and say hello to a superior, more efficient agent experience, you won’t want to miss this.

Join us for this on-demand webinar where Samantha Middlebrook and Alex Baker will showcase the power of RightAnswers X and introduce you to the revolutionary new era in knowledge management.

Contact Center HR & Legal IT Knowledge Management RightAnswers On-demand Webinar


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Meet our panel of experts

Samantha Middlebrook

Sr. Director, Product Marketing and Management

Samantha is a seasoned product strategist and CX leader with 10 years of experience in knowledge management, product development, and transformation. Passionate about using innovative technology to solve complex business problems, Samantha is dedicated to delivering quantifiable benefits to clients and was recently recognized as a top CX thought leader and influencer.

Alex Baker

Principal Consultant

After starting his career in internet and telephony technical support, Alex moved into call center management and ultimately found his love for knowledge management. He has worked as a support director for VC-funded startups in the dot com era (and he still has the worthless stock certificates to prove it!) and worked in Call Center and Knowledge Management for AT&T, Party City, and his current employer, Upland Software. He currently serves as a principal consultant and solution consultant team lead for Upland, focusing primarily on their Knowledge Management software solutions. When he’s not at work, he’s busy writing, restoring old machines, producing podcasts, volunteering with the Scouts BSA, or spending time with his wife, two children, and three dogs.

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