The BA Insight ServiceNow Cloud Connector for Search integrates ServiceNow’s Service Management application with leading enterprise search platforms such as SharePoint, Azure AI Search, Elasticsearch, and others. It enables secure, efficient indexing and unified searching of ServiceNow content across the enterprise without requiring direct user login to ServiceNow, delivering streamlined access to service-related data in a modern, collaborative workspace.
Built on BA Insight’s connector framework, this connector honors the security model of ServiceNow and supports both full and incremental crawls to ensure the search index is always fresh and synchronized with the latest ServiceNow content changes. It helps organizations refine, structure, and automate workflows to accelerate service delivery and service availability analysis across IT, HR, facilities, field service, and other enterprise service domains.
Problems ServiceNow Cloud Connector for SearchSolves
Difficulty accessing and consolidating ServiceNow content alongside other enterprise data repositories.
Fragmented service delivery experiences due to siloed ServiceNow content.
Security concerns about exposing sensitive ServiceNow-managed content during integration with multiple search platforms.
Keeping search indexes current with real-time updates from ServiceNow without manual intervention.
Benefits ServiceNow Cloud Connector for Search Delivers
Seamless Integration with Leading Search Platforms
Seamless integration with leading search platforms including SharePoint, Azure AI Search, Elasticsearch, and more.
Native Security and Access Control
Honors ServiceNow’s native security settings, ensuring users only see content for which they are authorized.
Fresh and Accurate Search Indexes
Supports full and incremental crawls to maintain up-to-date search indexes and relevant results.
Unified Search Across Service Domains
Enhances productivity and collaboration by providing a unified, searchable service experience across IT, HR, facilities, and other service domains.
Automated and Modernized Workflows
Enables modernized, automated service workflows by connecting work activities, tasks, and processes with enterprise content.
Key Features of the ServiceNow Cloud Connector for Search
Key Features of the ServiceNow Cloud Connector for Search
Use the left and right arrow keys to move between tabs. Swipe or drag to scroll through more tabs. Press Enter or Space to activate a tab.
Comprehensive Content Indexing
Comprehensive Content Indexing
Securely indexes ServiceNow objects including service management cases, requests, and workflows with support for incremental updates.
This connector empowers organizations to modernize their service delivery experiences by unlocking the full value of ServiceNow content. All within unified enterprise search ecosystems. This enables smoother workflows and better service outcomes across diverse business domains.
FAQ
FAQ
-
Yes, it enforces ServiceNow’s security model, ensuring users only see content they are authorized to access.
-
The connector supports both full and incremental crawls to keep the search index synchronized with the latest ServiceNow data.
-
It integrates with SharePoint Online and On-Premises, Azure AI Search, Elasticsearch, Amazon Kendra, and others.
-
No, the connector requires only read-only access and operates without client software installation.
-
BA Insight’s metadata enrichment and classification tools provide consistent metadata normalization and improve faceted navigation across connected sources.