Don’t Let the Cloud Obscure IT Transparency
Don’t Let the Cloud Obscure IT Transparency
Cloud interest has reached an inflection point. Organizations are either on board and already using cloud or assessing its potential.
Cloud interest has reached an inflection point. Organizations are either on board and already using cloud or assessing its potential.
Business leaders look to the CIO to be the broker of cloud and other IT service providers. But this presents new challenges to all IT leaders, even those who have already achieved IT transparency across their portfolio of products and services.
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Operationalising the Voice of the Customer
Operationalising the Voice of the Customer
The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?

A Checklist for Technology Expense Management
A Checklist for Technology Expense Management
Use this checklist as a starting point to manage your technology investments with confidence.

Streamlining Healthcare Communication
Streamlining Healthcare Communication
Embracing cloud-based fax solutions for enhanced efficiency, compliance, and support.